Job Description
Job Title Residential Support Worker
Location Willow Lodge
Job Purpose To work within a team to provide a safe and secure home for young adults aged between 18 and 25. Promoting a caring environment which provides young people with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choice are met.


You will be a role model to both young adults and staff, which requires a good work ethic, integrity, openness and an ability to set firm boundaries with a caring approach.

Responsible to Willow Lodge Manager
Hours Full time or Part Time

(a)            07:30-15:30 (Early);

(b)            15:00-23:00 (Late);

(c)             07:30-23:00 (Long Day);

(d)            23:00-07:30 (Sleep In); and

(e)            22:00-08:00 (Waking Night).

on a shift pattern- both full time (5 shifts per week) and part time (2-3 shifts).

Type of contract Permanent
Background Cameron & Cooper Limited is an innovative provider of specialist care, support and education to some of the most vulnerable young people in the UK, working closely with local authority partners to enable our young people to thrive, achieve independence and live more fulfilling lives.


Our services include The Beech House, The Beech House School and Willow Lodge with plans to open further homes across Surrey and Hampshire.

Cameron & Cooper’s People and Culture Priorities ·       Culture and change – leading and supporting organisational and cultural change to ensure the future sustainability of our business model, support the creation of an empowered culture which is an inclusive and great place to work for everyone.

·       Systems and processes – ensuring our people processes and systems are efficient and effective, and we have the tools to do the job.

·       Developing skills and people – providing career and personal development opportunities and developing the capability of our current and future workforce to meet organisational needs.

In working with colleagues, the Human Resources Manager and Director you will be: ·       A trusted colleague whose, insight and experience is valued and respected

·       Closely connected and aligned to Cameron and Cooper Limited’s objectives and needs.

·       Compassionate and empathetic

·       Evidence based and outcome focused

·       Inclusive and transparent

·       Collaborative and flexible in your approach

·       Open to new ideas and prioritise continuously refreshing your knowledge, skills and thinking

Main Activities/Responsibilities ·       Ensuring a caring, consistent, well ordered environment is maintained at all times.

·       Supervising young people before and after the school/college day including mealtimes and to proactively support/encourage the development of their cooking and household skills etc.

·       To actively promote and participate in care planning, developing risk assessments, behaviour management and to attend regular team meetings.

·       Accompanying children and young people on recreational activities and demonstrating positive role modelling.

·       Working as part of a team to provide ideas for evening and weekend activities for young people and to effectively manage small budgets, in relation to this.

·       Promoting the social and emotional well-being & development of young people and to consistently strive to further develop these skills.

·       Liaising with other staff, professionals, parents and carers as necessary and maintaining high levels of professionalism at all times.

·       To attend home visits and to provide a specialist outreach service to young person, family and carers, as and when required.

·       Undertaking any administrative tasks linked to the care of children and young people e.g. keeping appropriate records, making reports as required by the Home and any regulatory bodies.

·       To maintain a log of all accidents and incidents and to challenge suspected inappropriate practice according to policies and procedures.

·       To participate in case reviews where necessary and to provide support and assistance when difficulties arise.

·       Keeping up to date with the home’s policies, young people’s risk assessment and care plans; and to follow them at all times.

·       To assist in developing strategies in behaviour management and to take a lead role in managing the young person’s challenging behaviour, implementing the strategies agreed.

·       Assisting with the medical and physical needs of children and young people and to ensure that all young people are encouraged to take part at some level, no matter what the ability.

·       Promoting of young people reaching their own targets and developmental plans.

·       Promoting and safeguarding the welfare of children and young persons that the jobholder is responsible for, or comes into contact with and to regularly stay updated in relation to any changes within safeguarding legislation and policy.

·       Ensuring healthcare needs of the children and young people are met, including assisting them to make appointments and accompanying them where necessary and completing written reports following their attendance. To ensure all medical and clinical procedures are carried out safely (undergoing any relevant training to enhance your skills).

·       To report immediately to management any noticeable changes in health, behaviour or circumstances of our children and young people – maintaining their right to privacy and confidentiality.

·       To be a key member of the care team and has the ability to work within a team.

·       To be innovative, creative and flexible, and has an open mind and a willingness to learn.

·       Able to demonstrate empathy, sensitivity, self-awareness and acceptance of others

·       Taking full responsibility for one child who is resident at Willow Lodge to include- behaviour support plan, creating risk assessments, placement plans, attending CLA, PEP and other relevant meetings. Plus overseeing the wellbeing of all the others.

·       Work with young people in a group and individually to contribute to their personal development, allowing them to thrive and achieve.

·       Promote well being, education, learning, life skills and health.

·       Work towards a plan for independent living, involving budgeting, cooking, cleaning and personal care.

·       Promoting their interests, engaging with them in these and broadening their achievements.

·       Protecting them from harm and keeping on top of risk assessments related to that child.

·       To develop an understanding of the needs of both your assigned child and others.

·       Coming up with ideas of how to improve their quality of life, the home and service.

·       Shift leading – this will involve being responsible for all decision making on that shift, liaising with third parties, organising the shift plan, young people and other staff as well as lone working.

·       Making sure everything runs smoothly and communication lines are properly managed during the shift and the shifts either side. Utilising the on call manager when required.

·       This will involve managing shift check ins, handovers and ensuring all documents, reports, logs are done in a timely manner to a high standard.


Other responsibilities and duties: ·       To become a key worker for a young person understanding that young person’s particular needs and as key worker to coordinate and organise the service to meet those needs.

·       To undertake all of the recording necessary for the young person’s care and support.

·       As part of a team to receive the child on admission, and during their time in the unit provide for their physical and emotional care. As part of a team also to make appropriate arrangements for their transition to other services.

·       To develop the life and social skills of the young person. To understand this and make appropriate recordings of the development.

·       To prepare for and attend review and other meetings for the young person.

·       To liaise as a key worker with the young person’s families, social worker and advocates and to attend appropriate meetings.

·       To answer the telephone as appropriate taking clear, unambiguous messages, and ensure these are being passed on, and recorded as necessary.

·       To prompt the young people to attend to their personal care, understanding each young person’s particular needs, understanding how to communicate with them and build a solid relationship.

·       Share your interests, passions and skills with all young people in the home, promoting life skills and a broader knowledge base- get them involved in duties in and around the house.

·       To accompany where necessary the young person for whom they have key responsibility in the purchasing of clothing and other necessities. Teaching them to budget and be resourceful.

·       To help the young person to check, mend, iron and launder their own clothes.

·       To follow organisation’s and home’s Policies and Procedures in the administration and recording of any medication.

·       To attend fortnightly team meetings and to take responsible for bringing to these meetings the information required.

·       To attend monthly supervision sessions, coming well prepared. To be well prepared for and attend the annual appraisal of their work.

·       To follow the Health and Safety Policy for the home, and to undertake risk assessments at regular intervals for their key child.

·       To understand the staff handbook, statement of purpose and safeguarding policy; and keep these in mind with every action taken and whilst on every shift.

·       To take part in the home’s fire drills, and to understand and follow the unit’s Fire Safety procedures.

·       To be responsible for the appropriate recording, and upkeep of, the young person’s files. This will involve using Clearcare daily.

·       To ensure that the relevant documentation is completed for each shift, which includes the daily occurrence sheet, the diary, the message book, the medication sheets, and the complaints book.

·       To complete finance records accurately including petty cash, food money and the child’s personal accounts where necessary.

·       To undertake sleeping in night duty as required.

·       Be on call alongside the registered manager for the child in your responsibility.

·       To attend all training sessions as required, and to be responsible for keeping your own training file up to date.

·        To undertake all of the above duties and responsibilities in a manner that demonstrates a commitment equality of opportunity, equal access, and anti-discrimination.

·       Be responsible to ask for guidance, support or help processing emotions if you are not receiving enough from the home.

Personal Specification Personal Qualities, Skills & Characteristics

  • Empathy to understand staff and young people’s concerns
  • Initiative in highlighting areas which are in need of improvement and creating your own solutions
  • Strong organisational, administrative and interpersonal skills
  • Confidence to research areas for compliance, both legal and regulatory
  • Strong ICT skills – Computer skills to create your own forms and updating spreadsheets etc
  • Extremely organised and structured in their work practice
  • Strong communication skills
  • Teamwork

·       Drive and enthusiasm

·       Commitment to high educational, professional and personal standards

·       To have a strong awareness of professionalism and respect for confidentiality

·       A relentless drive for excellence and innovation

·       Ability to keep calm under pressure

·       Flexible and adaptable approach to work

·       Reflective, emotionally resilient, cheerful and positive attitude

·       Committed, loyal, generous and hardworking

·       Willingness to occasionally work outside of normal hours

·       A high level of commitment to safeguarding, inclusion and equality.

·       Understand and respect social, cultural, linguistic, religious and ethnic backgrounds.







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